Note
Only payments with a status of "Pending Submitted" can be cancelled.
- First, navigate to Customers in the left-hand navigation menu and then proceed to select the customer you wish to cancel a payment for from the customer listings.
- On the Customer Details screen, click Paymernts in the sub-navigation menu.
- From the Payment History listings, find the row of the payment you wish to cancel and click the Cancel button found in the Actions column.
If you wish to re-issue a payment after cancellation, you must create a manual payment. For more information on how to do this, please see our Manual payments guide.