This documentation is for our legacy Billingbooth Classic service. If you are a Billingbooth One user please see

Cancelling a payment


Only payments with a status of "Pending Submitted" can be cancelled.

  1. First, navigate to Customers in the left-hand navigation menu and then proceed to select the customer you wish to cancel a payment for from the customer listings.
  2. On the Customer Details screen, click Paymernts in the sub-navigation menu.
  3. From the Payment History listings, find the row of the payment you wish to cancel and click the Cancel button found in the Actions column.

If you wish to re-issue a payment after cancellation, you must create a manual payment. For more information on how to do this, please see our Manual payments guide.

Updated on 2017-06-07 14:17:23 +0100

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